Visit Us

Call our freephone number on

0808 278 7964

to arrange an appointment

Call 03444 111 306 for advice

Our Opening Times: Monday to Friday 10:00 until 16:00 & Thursday Evening 17:00 - 18:30

Access details

The building is wheelchair accessible, with a lift .

We are next door to the multi-storey car park, and Shopmobility are based in the ground floor of the car park.

We are located:

1st Floor of Fareham Library

Osborn Road


PO16 7EN


We are closed for staff training until 12:30 on the following dates:

  • Monday 20th April

  • Tuesday 19th May

  • Wednesday 17th June

  • Thursday 16th July

  • Friday 21st August

  • Monday 21st September

  • Tuesday 20th October

  • Wednesday 18th November

  • Thursday 17th December

What happens when you come to our office?

You will be welcomed by one of our lovely receptionists who will ask you a few brief questions before you see an adviser. These include, "Have you had contact with a Citizens Advice Office before?" and "Are you returning about the same issue?". These questions are asked so we can allocate you to the correct type of adviser.

The receptionist will never ask for your name or any details of your issue as this would be a breach of confidentiality in front of other clients in the waiting room.

We have an initial checking service, where an adviser will find out a brief overview of what you have come in for help with. They will get enough information from you to decide whether the help you need is:

  • Information available from our website - if so, they will ask our receptionist to assist you to access that information at our digital kiosks in the reception area

  • Information that may not be on our website, but can be provided simply, by the initial checker.

  • Something that needs you to come back for an appointment

  • Something that an adviser can help you with today

Working this way means:

  • We are able to make sure that people with simple queries are seen quickly

  • People who may need to come back with more information are told quickly what they will need to bring without having sit and wait for too long first.

  • People who do need a full advice session today don't have to wait as long.

  • We are able to help more people, in less time, which makes us happy too

What we do with your information

We will ask you if we can take details about you and your problem. You can be seen anonymously, and still receive information or advice, but we won't have any details if you come back again about the same thing. Find out more about how we treat your information and our privacy policy here