Visit Us

Our opening times on reception for access to advice are as followed:

Monday 9.30-3.30

Tuesday 9.30-3.30

Thursday 9.30-3.30

Friday 9.30-3.30

Our Core Service is closed on a Wednesday.

Telephone advice will be open as follows:

General Adviceline: 0808 278 7964

Friday 24th December 9 - 1
Wednesday 29th 9 - 5
Thursday 30th December 9 - 5

Help to Claim: 0800 144 8 444

  • Friday 24 December 8 - 5

  • Wednesday 29th Dec 8 - 6

  • Thursday 30 December 8 - 6

  • Friday 31 December 8 - 5

Scams Action: 0808 250 5050 and Consumer Service: 0808 223 1133

  • Friday 24 December 9 - 1

  • Friday 31 December 9 - 1

Our free advice phone lines are open Monday to Friday 10:00 until 16:00.

0808 278 7964

We are located:

1st Floor of Fareham Library

Osborn Road


PO16 7EN

Access details

The building is wheelchair accessible, with a lift .

We are next door to the multi-storey car park, and Shopmobility are based in the ground floor of the car park.

What happens when you come to our office?

You will be welcomed by one of our lovely receptionists. They will discuss how best to access our services based on your personal circumstances.

If you are arriving for your appointment, you will be shown directly into the interview room and introduced to your adviser.

We operate a telephone triage service, where an adviser will find out a brief overview of what you you need help with. They will get enough information from you to decide whether the help you need is:

  • Information available from our website

  • Information that may not be on our website, but can be provided simply, by telephone triage person.

  • Something that needs you to come back for an appointment

  • Referral to another partner agency.

Working this way means:

  • We are able to make sure that people with simple queries are seen quickly

  • People who may need to come back with more information are told quickly what they will need to bring without having to come into our offices.

  • People who do need a full advice session get help as quickly as possible via the most appropriate channel for them.

  • We are able to help more people, in less time, which makes us happy too.

What we do with your information

We will ask you if we can take details about you and your problem. You can be seen anonymously, and still receive information or advice, but we won't have any details if you come back again about the same thing. Find out more about how we treat your information and our privacy policy here