Additional Services

We are a Third Party Hate Crime Reporting Centre

If you've experienced an act of violence or hostility because of who you are or someone thinks you are, you may have been the victim of a hate incident or hate crime.

Hate incidents and hate crime happen because of prejudice or hostility based on a person's disability, race, religion, sexual orientation or transgender identity.

It is widely accepted that hate crimes are under reported. Not all victims are comfortable with reporting their experiences directly to the police. Possible reasons for this may include:

  • Lack of awareness of ways to report hate crime
  • Victims find visiting police stations intimidating or daunting
  • Victims believe the police won’t believe them or take them seriously
  • Individuals are unaware they are victims of hate crimes
  • Lack of support to help victims make a report, e.g. interpreters
  • Victims fear being outed in terms of their sexuality or disability

Third Party Reporting Centres (TPRCs) overcome these barriers by providing an alternative to directly reporting to the police, without which a number of hate incidents and crimes would never be reported or recorded.

If you have been a victim of Hate Crime

Drop in to our main office or visit one of our outreach sessions and we can support you, offer you advice and report the hate crime to the police. You can report hate crime and remain anonymous, if that is what you want.

Reporting Hate Crime online at the True Vision Website

For More Information about Hate Crime

There is more information about Hate Crime on the national Citizens Advice website

Legal Advice

If you come to us for advice and an adviser has given you all the information they can, in some cases we can arrange a short free interview with a solicitor if we can't sort out your problem. We have a number of solicitors who donate their time for free on a rota basis, covering Family Law, Criminal Law, Housing Law, Immigration Law, General Civil Litigation, Probate, Will Trusts & LPAs and Employment Law. Your adviser will give you details of when a solicitor offering the area of law you need is available. These appointments are only available once you have seen an adviser and exhausted all avenues they can offer you.


Free and impartial guidance about your defined contribution pension options

Pensionwise hold sessions at our main office for people in Fareham twice a week. These appointments are booked directly through Pensionwise.

Pension Wise can help if you:

  • are aged 50 or over
  • have a personal or workplace pension
  • want to make sense of your options

What is a Pension Wise appointment?

  • Specialist pension guidance
  • 45 to 60 minutes
  • Over the phone or local to you
  • learn more and prepare for your appointment by visiting the national Citizens Advice website

Book a Pensionwise Appointment

Call 0800 1383944 or book online via the Pensionwise website booking form

Specialist Debt Advice

We have a specialist Debt Adviser, who visits us fortnightly to see clients with debt issues

We also have a DRO specialist who can support clients who wish to apply for a Debt Relief Order, and who meet the criteria