Research and Campaigns

How you can campaign for change

Take part in any surveys we are running.

Bookmark this page to keep up to date on our campaign work and visit Citizens Advice to complete any online surveys that apply to you and to get information about our current and recent campaigns.

If you are visiting our office in Fareham Library, our Receptionist will tell you if we need your help with a survey and you may be asked to complete one while you are waiting.

Tell your adviser if you believe you have been treated unfairly or have been discriminated against in any way. Sometimes there will be nothing we can do even though the treatment seems to be wrong. But we can tell people who may be able to change things and it may lead to changes in the future.

Tell your adviser if you would like to take part in any action to get things changed – this might include writing to your MP, local councillor or other organisation.

Tell your adviser if you would be willing to take part in any publicity about your problem – both local and national. Newspapers, radio and television programmes and news items always like to use real people and problems in their stories.

Current Surveys

National Surveys

These are surveys that National Citizens Advice are running to gather information for research and campaigning work:

  • Borrowed from a doorstep lender or bought an item through Brighthouse or Perfect Home? Help improve our understanding by completing our survey

Current National Campaigns

Citizens Advice is calling on government​ ​to fund​ ​a​ ​pilot​ ​of​ ​integrated advice in health settings to improve recovery rates and stop mental health problems from getting worse.

Citizens Advice helps people with mental health problems on a daily basis. It is the number one health issue for our clients nationally and our research recently found a 9% increase in clients reporting mental health problems in England.

People's mental health problems can be made worse by practical issues such as losing a job or facing eviction. Help with these issues alongside treatment stops mental health problems from getting worse and improves recovery rates. 8 in 10 mental health staff told us that helping with practical issues means they have less time to focus on treatment. A small section of the NHS is acting on this evidence, but there is huge potential to do more. Find out what Citizens Advice is doing nationally

We’re calling on the Competition and Markets Authority to tackle the loyalty penalty in essential markets and protect people from being ripped off. Huge numbers of customers are on uncompetitive deals, paying far more for a service than a new customer would. We don't think a customer's loyalty should be penalised, that's we Citizens Advice has a national campaign to try and tackle this

Big Energy Saving Week

Big Energy Saving Week is over - but all the tools and information can still help you click, check and save. Find out more by visiting our campaign webpage.

The @CitizensAdvice energy price comparison tool can help take the stress out of switching your energy provider. Check, switch and save on your energy bills today by visiting the Citizens Advice Comparison Tool

If you save money through using the tool - go to our facebook page and let us know - add a comment to our page, telling the amount you saved by switching with the hastag #BESW19

Scams Week 2019

Scams Awareness Fortnight is over, but

⏱ it’s still time to be #scamaware. Watch out for warning signs like being asked to pay in an unusual way, or if the business has a strange address.