Use the Hampshire Trading Standards Buy With Confidence Scheme - All the businesses on this website have been vetted and approved by Trading Standards to ensure that they operate in a legal, honest and fair way.
Hampshire Trading Standards can also offer information and advice about scams, door step crime, no cold calling zones as well as guidance about buying goods and services.
they misled you into buying their products or services
they sold you unsafe or dangerous items
they didn’t carry out the work properly, for example, their work left your home in a dangerous state
they sold you fake or counterfeit items
they pressured you to buy something you didn’t want to buy
they sold you a car that wasn't 'roadworthy' (it would cause danger if it was on the road)
Be prepared to tell the adviser details of the problem and the company’s name and address.
full details of the goods or services causing the problem
copy of any contracts or credit agreements
any recent letters about the problem
proof of purchase - such as receipt or credit card slip
proof of your income - wage slips, benefit letters, tax credits.